Shipping policy

Shipping Policy

Thank you for shopping with Cotton Coup. This shipping policy outlines the terms and conditions for the delivery of our products, including international orders of cotton underwear, from the United Kingdom to your doorstep.

1. Processing Time All orders are processed within 1-3 business days, excluding weekends and public holidays. You will receive a confirmation email once your order has been dispatched.

2. Shipping Destinations We ship worldwide. However, certain restrictions may apply to specific countries due to local regulations regarding the import of clothing or underwear products with taxes applying that are not included in the cost of purchase.

3. Shipping Methods and Estimated Delivery Times

  • UK Orders:

    • Standard Shipping: 3-5 business days.

  • International Orders:

    • Standard International Shipping: 3-17 business days, depending on the destination.

Delivery times are estimated and may be subject to delays due to customs processing, local courier services, or other unforeseen circumstances.

4. Shipping Costs Shipping costs are calculated at checkout and are based on your order’s weight, dimensions, and destination. Occasionally, promotional offers may provide discounted or free shipping.

5. Customs, Duties, and Taxes International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in our prices or shipping costs and are payable by the recipient upon delivery.

6. Tracking Your Order Once your order has shipped, you will receive a confirmation email containing tracking information. Use this to monitor your shipment’s progress.

7. Delivery Issues We are not responsible for delays caused by customs or local postal services. However, if your order does not arrive within the specified timeframe, please contact us at [Your Contact Email] so we can assist you in resolving the issue.

8. Package Refusal or Failed Delivery If a package is refused, unclaimed, or undeliverable due to incorrect information provided during checkout, the package may be returned to us. The cost of reshipping the package will be the customer’s responsibility.

9. Sustainability Commitment We prioritize eco-friendly packaging materials to minimize our environmental impact. Please recycle packaging where possible.

10. Changes to This Shipping Policy We reserve the right to update this policy at any time. Any changes will be posted on this page with a revised effective date.

For further inquiries, please contact us at hello@cottoncoup.com. Thank you for choosing Cotton Coup!